I have been a client for 18 years. They had screwed up emergency contact list while we were on vacation (they called a person from old list), which resulted in false alarm fines from Ottawa Police.
At present, their device stopped working. It was not working for about 4 days, but never got a call from them saying that they are not able to monitor!!!! When I called, I was given a che@t sheet to get it connected to the network, but it did not let me login. Called service again and was told it will be about $189 for someone to come and take a look. I told them the device is faulty and it should be replaced, but they were adamant.
I also have them at by business.
So, I have requested cancel both services. They require 30 days written notice to cancel, even though it is because of the faulty device.
They are very good, as long as the system works and you keep paying them for the monitoring.
- Approximate cost of services:
- $30.00