Paul and Carl were great to work with from start to finish. They originally quoted me to make a connection from from my old boiler to my (self-run) infloor heat system.
After that work was done I was very satisfied and my system was working great, but upon running a combustion test on the boiler we realized there were deeper issues with it causing it to be red tagged and needing to be replaced. Paul and Carl explored every avenue to make sure it was the boiler itself and not something else that was wrong, we appreciated all their efforts.
Paul was very fair and honest with me in this process, patient and communicative of what he was required to do, for our safety -- shut if off. He gave me a very fair price on an upgrade to a new model high efficiency model, and after some back and forth (I don't convince easily) my wife and I decided it made sense to go ahead with it.
Boy are we ever happy we did! Paul made things work to schedule us in right away and have the work done as we were needing heat during the cold of February.
Yes it was a large unexpected expense that came about after work they had done, and one might think of course they'd be happy to charge us for the upgrade. But some contractors you would dread being in that position with, feeling pressured and manipulated to make a decision. We're happy it happened working with Paul, he was honest and fair and everything you'd want to have from a contractor while in that difficult position.
We would gladly recommend him to anyone, and will likely work with him again as we also had him provide us with a quote on Ductless AC for the home.
- Company Response
Kyle, thank you for your comment and 10 star review.
Comment like this is very important to us, it motivates to be even better on next job.
Thank you again