Paul was great, came quickly and quoted out the unit - it was in our budget and could be installed in a location that seemed to work. It was installed in less than 2 weeks - which was great, because it was late June (right before a heatwave). The installer unfortunately, did not inspire our confidence in the project, did not answer our questions to our satisfaction, installed the unit in a slightly different location than originally discussed and did not provide explanation on the location of the outside unit. Time to install was longer than expected. And it now drips - there is a 5 year warranty... so we'll be looking into getting that resolved (next summer). That said, it did keep us cool.
- Approximate cost of services:
- $3,800.00
- Company Response
It is unfortunate that your experience with one of our installers was not to your satisfaction. All of our installers have decades of experience and are experts in ductless units. Due to various unforeseen factors during the on-site estimate, the locations of the indoor and outdoor units might have been slightly changed. However, the installer would have placed the units where the performance would remain the same.
The duration of installation is difficult to estimate. Sometimes, there were numerous factors which increase the difficulty and the installer has no choice but to stay late or come back the following day.
With regards to your last issue. We were not notified of any leaks and would like to have that issue resolved as soon as possible.