Mandy-
I'd like to address your concerns with our company. In our confirmation e-mail, we had asked that your home be tidied prior to arrival, provided a list of cleaning supplies that were required to clean your home effectively, and took down as much information you had provided pertaining to your home at the time of booking. Upon arrival, our staff notified us that they would require additional time given the condition of your home and that they did not have sufficient tools available to complete the clean, namely sponges and a vacuum. We were not notified where recycling would be taken at any point. Our staff indicated there was a great deal of dishes that needed to be washed and in order to use the sink, they did their best to find a place for everything. As a new client, they were unfamiliar with where everything needed to go and were working within a limited time frame. Upon hearing your concerns, we immediately offered to arrange a touch-up clean to address the areas you were unsatisfied with. We offered to be flexible in providing a touch-up clean to meet your schedule when you inquired about it further. In place of a touch-up clean, we offered you a credit, being that you had indicated you had already cleaned it yourself and again, you refused. We have done the due diligence on our end and took every necessary step to ensure your expectations were met. We addressed your concerns promptly and offered you a few different options to remedy the situation. We also stated that we wanted to ensure you were a satisfied client and to let us know how we can resolve this situation for you. You continued to provide new reasons why you were dissatisfied with the work completed, did not provide us an opportunity to remedy the situation, and based on e-mail correspondence, it did not appear you wanted us to do so. I apologize that we could not come to a resolution. We wish you the best of luck with your alternative service provider!
Sincerely,
Amanda
