Initially Richard was very quick to come and assess the problem and then make part one of the repair, for which I paid $350. As soon as he left my house I tried to do my laundry and the machine failed: I called Richard immediately, within 10 minutes of his departure, and he did not answer so I left a message. After getting no response and making multiple calls to the 'business' line, I finally reached him by locating his mobile number in my phone's history. He said without pause that he would have to order a second part. 2 weeks later now and Richard is not answering my calls or returning my messages asking for information or a timeline and I still don't have a working machine. Having already paid a large sum, I am loathe to go out and buy a new machine but the fact is that with a second repair, we will probably be coming close to half the cost of a brand new machine. I am extremely annoyed, feel ripped off, and would not recommend this guy to anyone.
- Approximate cost of services:
- $350.00