Bottom line: I was very satisfied with the quality of the paint job. The quote process was less detailed than I would have liked, and Roger needs to improve this area of his business. Perhaps he is too busy as he appears to have a successful window cleaning business. That said, where there was a difference of opinion about the quoted work Roger was reasonable and accommodating. Roger has excellent people working for him. Chris worked hard and cut good lines. I little bit of cleanup for me to do, but he was painting a 20 by 50 foot room with 12' ceilings. It was a big project but Chris did a fantastic job. I would call Roger again for a paint project (he also has an amazing do-everything handyman on tap) but I would insist on a clearly defined, detailed quote. The discrepancies were a result of a different sense of what needed to be done, nothing more. Thanks Roger!