Very poor experience -- avoid White Shark at all cost.
They provided a quote to remove stickers from our new windows (we specifically requested that service in writing, which they acknowledge is what exactly we asked for). Half way through the job, they knocked on door and told us it will be more than double the quote to remove the stickers. We said we weren't interested at that price and they left (our windows are still very dirty). However they never refunded our payment. I called, they said it was a miscommunication and promised to come back with correct cleaner to remove sticker residue -- but then just never contacted us again. I had to reach out a 4th, 5th and 6th time (they don't return messages, or answer during business hours). Jack then blamed us for the miscommunication (... it's in writing Jack), and again asked for more money while also refusing to refund what they already took without completing job. I spent more time on hold/calls with them than it would take to do myself.
Really, avoid this unprofessional outfit. Promised specific things on 3 occasions and didn't complete. Was left with dirty windows, working with credit card company for refund, and calling another company.
- Approximate cost of services:
- $160.00