Weed Man

I have used Weed Man for a number of years but over the past 3 years, this company has become a farce. They stand behind the "continuous service" caption that is only there to help them bill clients. I too cancelled the service at end of last year but they came in again this year to apply fertilizer and invoiced me. After much haggling, i paid them half of the invoice and they said they would apply a free weed control/fertilizer and I can then cancel the whole contract. Well, they issued the invoice again for a service that was supposed to be free! I refused to pay and told them to take me to court. Now, they are hassling me with robo-calls. My wife got irritated and told me to pay and get rid of them. I have paid them today to get rid of the headache but want others to be aware of the dishonesty of Weed Man.

We used Weedman for 3 years and over the course of that time the health of our Lawn deteriorated to the point we had to do a complete overseeding in 2013. To add insult to injury when they contacted us NUMEROUS times over the winter asking us to sign up we told them we do not want their service anymore. Regardless of this verbal cancellation they showed up in the spring and then sent us an invoice for over $50. When I contacted them they basically said to bad pay it or we will send your non payment to credit rating agencies. When I asked for a Manager they refused and said does not matter if you told the sales person you wanted to cancel you had to call customer service. DO NOT USE THEM. Their service is terrible and they make it very difficult to cancel.

First Impression is a Last Impression. I decided this year to let the professionals do our lawn for us so i can have nice looking grass so i can sell my house this year. I made TERRIBLE MISTAKE by hiring them. There was a Huge Mistake made by their sales rep on type of service i ordered. I ordered the 2013 Lawn Care Program and confirmed all the details with sales rep over the phone which they have a recording as well, later that day (after 4 hours)they called back and changed my order and spoke to my mother who barely speaks English and confirmed a totally different order with her stating that I wanted this order which is completely BIAS. In that call sales rep she also stated that she is going to email us the confirmation which never happened. I spoke to their customer service floor manager Marchel (ID 35) today who accepted their mistake but she still wants me to pay extra $71.56 for for the service which i didn't order. I told her several times why should i pay for someone else mistake and for the service which i didn't even order. I asked the floor manager as well as i am not happy with the resolution and would like to speak with someone higher, I have asked her that i expect a call from their customer service manager "Steve" today so i can resolve this with him.
Weed Man really need to put themselves in customer shoes and decide what is right for the customer. Its not matter of Extra $71 for the service which i didn't order. Its the Matter of ETHICS.

I have had Weedman for the last 4 seasons. For the last 2 years I cancelled. Why you ask? The Weeds have not gone. I do not see any change in my lawn. I just find the service a waste of time and the constant harassing phone calls for grub control..aeration etc...drive me insane.
I was advised when I did re-sign this season, to ask for a 2nd application each time after my first.....so I would get more "Bang for my Buck" but even then, trying to get a 2nd application is difficult. Look, this company is in the Business of Weed control. Do I think they do a good job? No. Does their product work? No. Do they harrass you with calls and make it difficult to leave their service? Yes. Truth is, their product doesnt really work very well and their tactics are annoying.

I don't really see a difference in my lawn after treatment. I think I have 'convinced' myself that there are less weeds, only because we paid for the treatment! They did show up at the time they indicated and were professional to deal with on the phone.

My husband and I were convinced by one of Weed Man's representatives earlier this year to order their Spring-Fall service for managing our lawn. We were told "if you see 1 dandelion, give us a call and we'll send someone out immediately to take care of it". I know the old saying that if something sounds too good to be true, it probably is but we decided to give Weed Man a try.

One month ago, Weed Man came by to fertilize our lawn. The timing was right for this but the grass had just started to grow so very few weeds had appeared at that point. A week later, the lawn was covered in dandelions and other weeds (the fertilizer doing a great job of helping them to grow) but we were confident that they would have someone here to take care of them within a week or 2 so we didn't call immediately. 2 weeks later, no one had come and so my husband phoned to find out what was going on and to communicate that we had a problem with weeds on our lawn. We were told that someone would be here "this week". No one came.

A week and a half later, my husband called again and was told that no one had been by because of the weather but that someone would come by "next week". given that we had been staring at an ugly lawn full of weeds and dandelions for a MONTH at this point, that answer was not acceptable to me and so I sent an e-mail expressing disappointment and telling them they needed to have someone here the next day to take care of it.

The next day, we had a voice mail from Weed Man saying someone would be here the next day which was a Saturday (they even said the date 3 times to make sure we knew they were "committed" to having someone here on the Saturday) to take care of our weeds. No one came and by the time we had given up hope of someone actually coming (~4pm), their office was already closed for the day when I called.

In past years, we have not had nearly as many weeds and we have taken care of them ourselves with a little hard work but this year, we wanted to focus on other aspects of our garden and because we had paid so much for Weed Man, on principle, we waited for them to step up. There have been PLENTY of nice days during the past month when they could have come to take care of it. Saying that the weather is the reason no one has been here was ridiculous and frankly, insulting.

The only small bit of satisfaction we have gotten is from making sure that the Weed Man sign that was proudly left there last month when they came by with the fertilizer treatment has remained front and centre on our weed filled lawn ever since. All of our neighbours have stopped by to comment on how "impressed" they are with our Weed Man lawn.

So, in summary, DO NOT order Weed Man - it's a HUGE waste of money.

We have had Weed Man for many years. In the last few years, we were very disappointed with their service. They were showing up two days in a row doing the same service. They didnt seem to know what they were doing. Our lawn was overtaken with weeds and we had grubs The technicians never told us about the grubs. Summer of 2012 we had to replace our entire front lawn. It was costly. When we told Weed Man they never offered any compensation. Although they have called repeatedly asking us to use their service.

We had the Weedman Service for several years and were disappointed with them. When they came out they always tried to up sell us on another service..ie aeration but would never comment or take action on the amount of weeds we had..even when we pointed it out. We finally gave up and went to a competitor who we are very satisfied with, Yes they continue to call trying to get our service back. I have explained several times that I gave them every opportunity to redeem themselves when we were using them and have no intention ever using their service again.

The service at Weed Man is terrible and trying to cancel the service is a nightmare and designed to continue to cost you money. Last year they burned my lawn and did nothing to stop the weeds. I told their sales reps who called me repeatedly over the past 6 months trying to sell me other services that I was not interested in renewing my current services for the next year.

This year in April Weed Man applied their annual fertilizer to my lawn and charged me for it even though I had told them I cancelled it. The tech who applied it was supposed to have cancelled the service then, but did not. I told them I would not pay for this application as I had previously cancelled.

A few days ago another technician came out and sprayed weed killer all over my lawn. He was done before I even realized he was there. Then he rang the door and presented me with another bill. I again told him I had cancelled and would not be paying for this. I had just purchased top soil and seed to fix a large patch on my lawn that was destroyed last year and all the small patches that Weed Man burned in my lawn from their weed killer last year.

I called their office number right away and had to hang up after waiting too long for them to answer - I work from home and do not have time for this nonsense. I did some research and found that I will have to wait 2+ weeks before I can seed my lawn thanks to the unauthorized weed killer they applied.

That afternoon I called again and after a lengthy wait got through and was told there was no record of my cancellation. I explain the situation and told them that I was not going to pay for the two applications and that I did not want anything more from them. The rep said that she couldn't do anything about the bill. I asked to speak to her manager. As soon as I did that her tone changed and she started giving me attitude and told me he was not available.

I ended the call upset because the whole experience has been a nightmare including the customer support I just received. I have not heard back from a manager and doubt I will unless I call in again. I would definitely recommend staying away from this company.
Note: I have been forced to edit this submission 3 times because the editors do not clearly explain why they reject your submissions. This website needs to do more to clarify the reasons why they reject customer complaints. It is important that other potential or existing customers hear about the experiences dealing with a company, but if submissions are being censored, then it would appear that the website is setup to favour the companies, not the customers.