Extremely dishonest place. The rugs are probably worth $300 but tagged at $3000. He dishonestly tells you that he has a refund policy on the items in the store, but he will NEVER honors it. He keeps repeating to the customer "if you don't like it, bring it back", trying to sell the rug when you are not sure. He has a very strangely worded store invoice all trying to mislead the customer on this issue. He sneakily puts 1 day in an "approval" line, which he tells you in the store is to charge your credit card after one day because he doesn't charge cards the same day, but when you return the item he tries to twist this around that into meaning you only had one day to return the item! Beware every sale is a final sale. He will never exchange the rug or return your money.
Save your money and shop elsewhere. That's my recommendation.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear sir/madam,
We acknowledge your review. Kaarma values sincere customer feedback. We have been business for over 18 years in Mississauga and one thing our business has always been proud of is our honesty, integrity and customer service. Our return policy is clearly indicated in the sale invoice and we always do our best to accommodate our customers if they have genuine exceptional circumstance. As per our records, there was one single incidence so far this year where we had to deny a request for refund. In that instance, the customer brought back the used carpet after 21 days of purchase and wanted to exchange whereas the store policy is 1 day for exchange or return. Certainly, you must agree that it is unethical business practice to sell a used carpet to another unsuspecting customer. Imagine if you were that unsuspecting customer! That would indeed be a dishonest conduct on our part!We thank you for your attempt to guess the actual value of our products but we will refrain from responding to your assessment as it is evident as to what your objectives are.