We had Voxcom install an alarm system at my grandparents' home for security. Their pricing was competitive and the representatives were very patient & answered all questions. Since technology is NOT my grandparents' thing, they had some difficulty remembering the correct way to "arm" & "disarm" the system when leaving/returning home, which often times prompted a call from Voxcom to check in! Voxcom was always very fast to respond when the system would go off - almost immediate - and very understanding toward them. We felt that our grandparents were very safe & secure in their hands.