Ordered a sofa and some other seating on February 7, 2012, for delivery within 4 weeks. Wee of March 5, called Monday and Wednesday and left messages, with no return call. Called again March 9th, and was told 7-10 days. March 17, called, message indicating that the voicemail box was full. March 18, went into the store and asked if my furniture would be delivered before the 23rd, and if not would like to cancel my order. Without hesitation, after 6 weeks of waiting, the owner indicated he would cancel my order, and that was that. I asked why I had been told it would be delivered in 4 weeks, and why after 5 weeks I was told that it would be delivered in 7-10 days, he offered no explanation. I was and am shocked at the lack of consideration, empathy, attempt to rectify the situation, or even to apologize for the service failure. The sales staff who had been wonderful when making the purchase refused to assist us when we went in to ask about the delivery, and were dismissive.
I would suggest going anywhere else than here, and do not be fooled, as they are moving locations. Dispicable service, horrid standards, complete lack of accountability. Shameful.
- Approximate cost of services:
- $3,000.00