Victory Locks Ltd

Locks & Locksmiths
Toronto ON M1R 4B8
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Krista in Etobicoke
Krista in Etobicoke
11 reviews Toronto, ON
0/10

Lock repair

Tom arrived at my home to do a quote on repairing the locks on two doors. First he told me that my locks were crap. They're not. He tried to sell me his $400 locks in the van. I wasn't interested. We made an appointment for the next day at 10am for him to come back and fix both locks since I might have to do a run to Home Depot for parts. As I walk him to the door, he grabs one of my screwdrivers and starts working on my front door. Doesn't bother to ask if this is a good time to do the job, even though I just said to him that it was 4:30 and not a good time to start work that day, which is why we made the appointment for the following day. I am renovating my own home so I had other jobs I was in the middle of it, but Tom wouldn't do the work on his own. I had to sit there and listen to him go on and on. He was not invited to stay and do the work. It felt like an invasion of my privacy. When he finished the first door, I paid him the $100 he asked for the 15 minutes of work he did on my door and ushered him out as soon as I possibly could. As a single woman, I encourage other single women to not have this man in your home. His "advances" were not welcomed at all. Perhaps the company has better employees who understand that they're not allowed to barrel into people's home and not leave when asked to. It was very uncomfortable for me which is why I can't recommend this company at all.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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