I had tried to hire Valentini Kitchens for twice. When I first called Piero, he was busy for some ongoing projects. I had to take the second choice and hire the Filipino contractor suggested by my agent. That was totally a bad decision and it turned out that I had to go back to Valentini Kitchens to finish the renovation job before it was too late.
My condo was small, about 800 ft^2. Contractor Elmer started to work in late March. The contract was signed until April 30th. It looked like a good plan, but once he started to work, I found it was nothing but bad. HIs work can be only be said unprofessional. He didn't work every day, because he was working for other people at the same time. Sometimes he didn't show up for several days, even a week. When I called him, he answered positively and promised the next day he would come, but he was still absent more that he worked. He worked in this way until June and totally disappeared. I thought he died from accident or something. Of course he didn't die. He just deserted his job. I had to call my agent to reconnect with him.
The next is the good part. Fortunately I still kept Piero's number. I called him immediately after Elmer took away his stuff from my home. Piero was still positive, although he was the backup. I was lucky that he happened to be available then. Piero was very serious to my request. He and his partner, Marty showed up at my home the next day. They did the inspection, made a plan and estimated price in just two days. They sent the painters, Hugo and Jesus right on time as they promised. The painters worked meticulously. They kept my home clean all the time. The Joe the handyman came to work on electronics and flooring after the painting work was done. Joe is a talented in so many areas that he did the all the different jobs perfectly. By the way, he is a funny man too. Every time when a job was done, Marty came inspect and asked me what else they needed to do to make me 100% satisfied. The painters did come the second time to improve what they had done. Piero didn't come so much as Marty did. But he answered my call every time I needed and my requests were sent to Marty on time. The quality of the former contractor's work was much lower, they tried to make it up whenever it was possible. It was actually much more difficult than it sounds to be.
Valentini Kitchens worked in a week more than the Elmer in a month, and the quality is better. I learned a lot from both contractors. Wang's made me know what bad jobs a contractor could do. Valentini Kitchens is exactly the opposite, they let me know what good jobs a contractor could do.
- Company Response
Thank you very much much!! Leo for the kind words, it was a pleasure to work for you in the tough circumstances that you were in. When we had first spoken earlier this year, We were fully booked & we were honest to tell you that we were not able to start your Condo Renovations in the time frame that you needed us to. We always try our best to meet clients timing but because we are a small family business and we do get a lot of calls for work, we sometimes are not able to start projects right away when a future client first calls us.
After meeting with you the 2nd time, we wish we could have done it for you the 1st time after seeing what the other contractor's work was like. We try our best not to bad mouth others in the contractor community but when you see a homeowner that is left unhappy and you see the poor work done, you have to say something about it and we did!! We came in and also knowing we had a tight deadline because you had visitors coming from China that we were going to make you very happy and finish everything to the best of our ability. With the help of Marty & one of our on site crews, everything was done to our high expectations. We were able to make up for your bad past contractor experience & make you feel like there still is companies out there that take pride in their work.
We always strive to make our clients 100% satisfied to the best of our long reputation. I am so pleased that you were able to take the time to write out a review for us here on Homestars, it's much appreciated. The reviews here are a great way for homeowners to feel comfortable when looking for contractors to do work for them. Positive Customer Reviews show that there still are Honest & Trustworthy Contractors out there. Leo, your insight through both of your contractor experiences will definitely open a homeowners eyes when choosing the right contractor for their future Reno.
P.S. We hope you were able to communicate with the staff at Homestars with regards to posting the negative review for your 1st poor contractor that way it will keep any others from possibly calling him for work to be done, if not, please call me early this week as I will be meeting with the Homestars staff this mid week.
We thank you & hope you are enjoying your beautiful finished Condo!! With pleasure, Piero & the entire Valentini Crew...