VacMaster

We went in and purchased a central vacuum last summer. The people were friendly and knowledgeable and the prices seemed better than other places. They also told us they were the supplier of Cana-Vac, the best vacuums on the market. The installer came and was quick but didn't attach the muffler to the main unit. Within 2 months of starting to use the vacuum 2 plastic parts broke off the main head and the handle started to crack along the on/off switch because it only swivels to one side which puts pressure on the handle when you have to turn the other way. I called to ask when I could come in for service and was accused right away of abusing the unit. Then I was told that the man who would look at the problem was only in Tuesday mornings. Typical - they are open 6 days a week for sales but totally inaccessible for customer service. Needless to say I work 9-5pm and I am not taking a vacation day or sick day just to have my vacuum serviced, I will just live with the the vacuum the way it is and just hope the handle doesn't break off entirely. Clearly this company is not interested in anything beyond the initial sale.