On Monday July 23 we contacted Universal Repair regarding our dishwasher not working properly and described the problem. We were told we would be contacted on Wednesday July 25 between 9 and 9:30 am to confirm when they would be arriving for the call on that same Wednesday. No one called. I contacted them to find out what was happening. They assured me they would call "right back" once they talked to the dispatcher. I had to call back several times throughout the morning until I finally got word they would arrive between 12 and 3. No one arrived. My husband finally got a call (2:30) at home saying the call would not be happening that day. We wasted a whole day on this. The next morning they called to say someone was arriving in "20 minutes" - which he did & proceeded to look at the dishwasher, said there was something wrong with the timer and that our soap dispenser was broken - which basically was repeating MY description of the problem to the person who booked the service call. Solution - you should just buy a new dishwasher. Literally 4 minutes of his time to explain the obvious. Then a $67.00 bill for the call!!!!! At no time was I quoted a service call rate (and god knows I had enough phonecalls with them!) I asked if the $67 would be credited against future work in case I decided to have them fix the timer. Answer - no. So I refused to pay. The phone rang immediately (funny!)Universal's manager threatening me with small claims court.