United Energy Heating And Air Conditioning Inc.

I purchased a new furnace and air conditioning system from United Energy in 2005. The install went well and I was satisified. The first season I used the furnace the heat kept going out and I was without heat at least 5 times that winter. I would call for service and it would take mutliple phone calls to get help. I complained and the company replaced the thermostat free of charge. I was satisified. This year the humidifer was leaking so I had to turn it off. I started calling service at the start of November - I received one phone call and Ethan, he advised me, Steve would call me but they were busy with people without heat. After a week or so with no calls I started calling them every day - they have an answering service only - you never reach anyone in the company. I did however, manage to get Ethan's cell number and started calling there as well. It is now THREE months since I started my calls and to date they have not called me back! ( I was even suffering from nosebleeds during this time due to the dryness) Other than getting in the car and sitting in front of their office I was at a loss as to what to do. I have since called [another company] and they came out immediately to fix the problem. I will never deal with United Energy again and regret having chosen them to install the furnance - I would rather deal with a company that follows through!