POOR SERVICE, POOR Skills and POOR Management and POOR Conflict resolution skills - JUST PLAIN RUDE.
I called this company for the service on my washing machine. The very friendly tech improperly diagnosed the problem and told me that I need to replace the washing machine. My husband googled and believed that this wasn't the right solution. He called Unionville Appliances and spoke to the manager who told us "it is the bearings/spider assembly and you (customer) don't like to hear reality". Within days of them coming to our house, as the tech had predicted, the problem got worse. We called Samsung who recommended an authorized service company, who was sent out. I'm happy to say the problem was fixed NO THANKS TO Unionville Appliance. We called the owner who proceeded to hang up on us because he "didn't have time for this". He didn't even listen to us but asked us to send in our invoice from the other company which we did.
His response is below:
"According to the invoice, the parts that were replaced were a thermistor assembly and a wire guide.
These parts have no impact on the play (balance/stability) of a washing machine drum. There is a charge on this invoice for parts that are not even specified by their manufacturer part #.
Changing the sensor for a washing machine does not correct the issue with the bearing for the machine.
Like I said, when a part is changed by the manufacturer, they provide a 90 day warranty on those parts and labour. Not 30 days.
We will not be refunding the service call as that is the fee for a technician to be dispatched to the home in the Markham/Unionville area.
This repair invoice presented to us has no correlation to the issue you initially reported with the machine, nor the technician's findings."
Hmm looks like he thinks I am making this up. Do you think I created an invoice? All I know is that the problem Unionville Appliance diagnosed was obviously wrong and another company was able to fix my machine. Perhaps if you had taken the time to send someone else to our home when we called instead of assuming that your technician has made a correct diagnosis we wouldn't have had this problem.
DO NOT USE THIS COMPANY FOR APPLIANCE SERVICE THEY DON'T KNOW WHAT THEY ARE DOING!!!!
THEN I EVEN TRIED TO NOT ASK FOR A REFUND BUT FOR THEM TO GIVE THE REFUND TO CHARITY. THEY STILL REFUSED.
WOW!!!!
- Approximate cost of services:
- $80.00
- Company Response
Hi Dale, we're sorry you feel that our diagnostic was incorrect. The drum on your machine had quite a bit of play, it is only a matter of time until units with bearing issues like that start to leak. We advised for you to use the machine until that point as it was still in working condition. We donate to quite a bit to charities anually. Unfortunately a service call can not be refunded, as it is the dispatch fee for a service technician to come to your home, this service includes 15 minutes of diagnostics. Please keep an eye on the machine, as drums with that kind of play are more susceptible for water leakage.