I have purchased over $1400 worth of chandelier's, lights and lamps for my new house from Ultra Lightning. It took me some time to finish installing them. When the certified electricians from Bona Electric did an install, it appeared that the employees from Ultra Lighting have sold me broken bathroom chandelier. When I brought in the lamp for service, they have informed that they can't give me a cash refund, and that they will send the product to the manufacturer for service. Around 2 weeks passed and I got a phone call from the sales person informing me that that I have to pay additional $100 for service the faulty product which they sold. Furthermore the account manager charged me for a box of light bulbs which to this day I haven't received.
- Approximate cost of services:
- $1,400.00