STAY AWAY!!
I wish I read this company's reviews on this site before going to their store. All the negative reviews are absolutely true and justified. Their customer service is non-existent, dealing with a sales associate has been an absolute nightmare, more importantly, they don't stand by their product and try to trick you.
We purchased a shower system which merely a week later we decided to exchange to a different model only to discover that they would not take it back or exchange because, apparently, it was a final sale. Nowhere on the invoice does it say "final sale", no one informed us of that either at the time of the purchase. The invoice states that the product can be exchanged or returned. We pointed out to the sales associate who completely ignored that. Moreover, the sales associate reassured us the product was by Grohe, however one of the boxes says "Vida". When we tried to return or exchange the shower system, the same sales associate told us, to our astonishment, that it is their company policy not to exchange or take product back that is on clearance - like I said earlier, we were not informed of that policy and nowhere on the invoice does it say that. We asked to speak to the manager who was gone for the day and no one else could help us with our issue. The problem was not resolved to our satisfaction, however dealing with the sales associate caused us a lot of aggravation. We send a note in writing to the manager and are awaiting some amicable solution. We'll see what happens but I'm very skeptical.
- Approximate cost of services:
- $800.00