I recently purchased a glass shower, shower base and vanity from the Mississauga location. Although the sales people were friendly, product knowledge and delivery were poor. I came in a month ahead to ensure availability and delivery would be met for contractor doing install. Products were ordered and supposed to be in stock. This was not verified by staff. Base was actually back ordered and would not be available. Because I found this out the week before start time I had to purchase a base from a different manufacturer that was available. I was assured that it would definitely fit the glass on order. Turns out it did not and I had to return the glass and get a smaller size as base was now installed. Now I have a smaller shower than I wanted and am unhappy with result. There were other options, including building a base for larger shower, that were available to me at the onset had I known they could not get right base and one they replaced it with would be too small. As a result of their incompetence I have to live with a shower that is 2 sizes smaller than I wanted. They do have nice products but I would not recommend this business as they did not or could not deliver what they promised.
- Approximate cost of services:
- $2,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?