Our air conditioner was broken (I thought) and Tropical came out right away to look at it. The owner Dave came and felt it wasn't the A/C but that the fan in the furnace was not working properly. I was floored - it's a 15+ year old A/C and his honesty was appreciated. His technician Brian came the next day and brought the part with him. All was fixed and both a/c and furnace filters cleaned and tuned. I may get another couple years out of the A/C which is great news.