TouchWood Movers

Moving & Storage
Mississauga ON L5S 1V6
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Reviews for TouchWood Movers

Average customer rating:
9.5 10 (171 reviews)

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Private User
Private User
0 reviews Brampton, ON
10/10

Moving services

Bob and his men did an exceptional job moving us out of a 4 bedroom room. They disassembled all furniture with care, and re assembled them again. They were very thorough and we are very happy with their services. We had over 40 boxes, 3 full bedroom sets and an office. The men did a great job.

Approximate cost of services:
$1,000.00
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Company Response

Thank your for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team

Private User
Private User
0 reviews Toronto, ON
10/10

Moving to Brampton from Mississauga

Thorugh professionals and easy to work with. My best experience till date for moving. Movers were very considerate even helped us packing stifd and staged stuff at our new place wherever we needed. They were very patient and were efficient as well. Would highly recommend.

Approximate cost of services:
$930.00
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Company Response

Thank your for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team

Private User
Private User
0 reviews Brampton, ON
10/10

Professional movers with ethics

It was a pleasure working with touchwood movers. They made my life easier and stress free, a professional visited my place to take a look at all the things to move and we agreed on a fixed price deal. They were on-time the day of moving, dismantled all our huge furniture, wrapped them, safely loaded to the truck, assembled in my new place. The best part is they never felt uncomfortable of some last minute things, they kept up the promise, well behaved, absolutely no unhappy gestures. Great work keep it up.

Approximate cost of services:
$1,000.00
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Company Response

Thank your for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team

Shashank
Shashank
0 reviews Toronto, ON
10/10

Condo move in downtown Toronto

We were moving from a 1br to a 2br within downtown Toronto. Searched high and low for movers and found TouchWood to be the most reasonable with their quote. Skilled crew, showed up on time and completed the move under 4 hours, start to finish. There was a locker full of our stuff involved too. Everything was done carefully. I would highly recommend their services

Approximate cost of services:
$515.00
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Company Response

Hi Shashank,
Thank your for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team

Private User
Private User
Private User reviews Brampton, ON
1/10

Billing issue plus operating manager behavior. Absolutely unprofessional

They quoted me
The amount $1,020.27 is the discounted price after waiving off half of the HST. Let me know if you want to go ahead and we can book the slot for March 27, 2021.
$1,020.27 is the total cost including HST for 3 people, 7 hours and 26 ft. truck. Move is March 27, 2021.
When the bill came, they charged me for 9.5hrs. When they worked for
less than 8.5hrs. They took more than 1 hr. break. but claimed 1/2hr off. They also charged me $75.00 for truck. When the original quote included the truck fee. Based on the quote the bill should be $1,077.25. They charged me $274.23. When I talked to their operation manager, he misbehaved. When I asked to talk to the sales person to confirm the quote. The sales person totally denied that he had given such a quote. I have proof in writing from this sales person. I know the names of these two staff. I do not want to write it here. In addition, they damaged our furniture, when complained/showed, the mover said what can they do. I am totally disappointed with the service. I would not recommend them for any move. I will never use them again

Approximate cost of services:
$1,351.00
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Company Response

It is so unfortunate and disappointing to receive such a negative review over a small misunderstanding ignoring all the efforts put by the crew in moving the entire house. We sent a written quote just like we always do and the consultant gave half HST rebate if the client pays half of the billed amount in cash. It is that simple. After the job got finished, the client intended on paying the full amount via credit card. How could we give a tax rebate in that event? Since it was an hourly priced job, we only billed for the number of hours the crew worked for after deducting the break time which was 9 hours in total. ($119 an hour plus one time truck fee of $125). We would like to address HomeStars to look into this wrongful allegation as we have an invoice as a proof that we only billed for 9 hours and no extra truck fee of $75 was added. There were no damages reported to the office at the time of billing and have a recording to support that. - TouchWood Movers Team.

Private User
Private User
1 review Mississauga, ON
10/10

Moving service

Dealing with Bob was great and all the moving guys were also very professional and courteous. Highly recommended

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team.

Private User
Private User
0 reviews Toronto, ON
10/10

Movers who care for your time and stuff

Though slightly expensive than the ones you find online. However, you get what you pay for. Bobby and their team is FANTASTIC. They moved our 1BR apartment that included dressers, beds, TV, 12 to 15 big boxes and chairs/ tables in an hour and half. They’re extremely efficient and quick with their service. I’ve used them in the past and they were great that time as well. I’ve used them for the second time and I can vouch for their ability to move appropriately in a timely fashion.

Thanks Bobby and team for all that you do. Keep up the great work.

Approximate cost of services:
$340.00
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Company Response

Thank you for your valuable feedback and appreciation, we're equally pleased to serve you. - TouchWood Movers Team.

AJ-Oshawa
AJ-Oshawa
0 reviews Oshawa, ON
9/10

Happy with the service and support

They moved my items carefully. No scratches or broken pieces. I had a complaint about bringing a small truck but they managed my move properly. I am happy with the service.

Approximate cost of services:
$760.00
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Company Response

Thank you for your valuable feedback, we're pleased to serve you. - TouchWood Movers Team.

Private User
Private User
0 reviews Toronto, ON
10/10

Move

Excellent customer service and and great team
All the product was done very professional and great work

Approximate cost of services:
$1,900.00
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Company Response

Thank you so much for your appreciation and valuable feedback, we’re equally pleased to serve you. - TouchWood Movers Team

Private User
Private User
0 reviews Toronto, ON
10/10

Amazing service!

I contacted Touchwood after i had a experience with someone who I called from Kijiji. They took a $400 deposit and refused to unload until i paid $900, for a 1 bedroom move just 7 min away. Bob, from Touchwood, heard this story and guided me on how to be careful against such frauds and gave me all their info, and gave a price of $250 +taxes (with no hidden costs). On the next day, the movers were on time, very polite, wore masks and calmly complied with my requests for using sanitizers. They secured my luggage carefully and properly. Both loading and unloading was super smooth and it was a pleasure working with them. I will definitely be using them again and would recommend them to all my friends.

Approximate cost of services:
$282.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your appreciation and valuable feedback, we’re equally pleased to serve you. - TouchWood Movers Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TouchWood Movers

At TouchWood Movers, our mission is to make sure we are able to alleviate the moving stress off of the customer by providing top quality service without burning a hole in their pocket. We try to touch hearts with our craft, dedication and congeniality.

WHY CHOOSE US:
 We always give written estimates whether it’s a flat price or an hourly price. All our in-house estimates are free of cost.
 We do not bring out hidden charges at the time of final payment.
 We charge reasonable prices and provide top notch service.
 All of our trucks are in mint condition and they carry all types of moving equipment.
 We are fully insured and bonded.
 We believe in growing and nurturing customer relationship.
 Last minute, short notice or advance bookings, we cater all.
 Our staff is extremely professional with an experience of more than 10 years. They know what they’re doing.

COVID UPDATE:
 We're doing our best to ensure the safety of our clients as well as our front-line crew members during this tough time:
 Our trucks are washed and sanitized periodically.
 All personal protective equipment including gloves and masks is mandatory for every crew member.
 As for the safety of our clients and crew members, we ask all our clients to avoid more than 2 people while moving and to maintain 2 m distance.

CATEGORIES
Moving & Storage
PRODUCTS
Moving and packing service, moving and packing supplies
SERVICES
Local Household Moving, Long Distance Moving, Office Moving, Warehousing and Distribution, Packing, Storage, Moving Help, Condo moves, Commercial relocation, Furniture pick-up and delivery, Single item pickup and delivery, In-Home moves, Labor help, Ikea furniture assembly
STYLES
Friendly, Professional, Reliable, Approachable, clean, respectful, educated, warm & kind.
SPECIALITIES
Piano Moving. We provide professional moving services at very affordable prices and our foremost objective is to earn customer referrals by providing value to your money's worth. We're not here for gimmicks or scams.
WEBSITE
https://www.touchwoodmovers.com
YEAR ESTABLISHED
2019
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash / Visa / Mastercard / E-transfer / AMEX
LICENSES
WSIB
MEMBERSHIPS
Jiffy Pro, Trusted Pros
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
2 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.