Top Hat Chimney

Chimney Build & Repair
Toronto ON
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Reviews for Top Hat Chimney

Average customer rating:
8.7 10 (76 reviews)

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D Nicholson from Toronto
D Nicholson from Toronto
6 reviews Toronto, ON
10/10

Chimney Cleaning

I have been using Top Hat Chimney sweeps for more than 10 years now and I cannot recommend them more highly.

They send me thoughtful reminders every year that the cleaning is due! The booking service is friendly and convenient. The cleaning itself is top notch with any repair needs (current or future) being outlined.

Once they are finished, it is so clean, you would never know they were there. Hence why I keep coming back, they feel like family.

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Company Response

Hi D,

We appreciate you taking the time to write us this review. Our customers (especially those who have been with us as long as you) truly are family to us as well. We look forward to continuing to work with you!

Sincerely, Katie
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Jane a.
Jane a.
8 reviews Toronto, ON
10/10

Chimney and Wood Stove Repair Work

Hired Top Hat Chimney to replace the bricks in my wood stove. Fantastic job done by Sam and Mike. So great that I hired them to repair the chimney; fabulous job by Sam. Hired them to clean the chimney and Greg was fabulous. Top Hat Chimney is now the company I'll call for any wood stove or chimney-related issues. I'm ready to burn for the winter so bring it on! Thank you Kaitlin and everyone at Top Hat Chimney!!

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Company Response

Hi Jane,

Thank you so much for your kind words! It has been a pleasure working with you and hope to do so again in the future!

Sincerely, Katie
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Private User
Private User
Private User reviews Toronto, ON
10/10

Chimney sweep

I’ve been using Tophat for many years.
Always arrives when he says and provides service as promised. Last time he came he pointed out a potential problem with a new window that was installed that I would not have noticed. Really appreciated that.

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Company Response

Hi there,

Thank you so much for your positive feedback! We pride ourselves in the knowledge and expertise of our technicians, even with non-chimney related jobs! We are so happy that you are satisfied.

Sincerely, Katie
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Barry
Barry
0 reviews Markham, ON
10/10

Annual chimney cleaning

Have used Top Hat since 1983 when we bought our house. They do annual cleaning and inspection. a few years ago they identified a deteriorating cap and replaced it for me before we experienced serious water damage to the chimney.
We have same cleaner each year and he knows our house layout and type of fireplace / chimney.
The annual booking is easy and they are always on time. During COVID they followed all protocols / provided advance notice of process and cleaner followed everything exactly. Felt very safe during visit. Work is always done well and carefully with no mess. Highly recommend their work.

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Company Response

Hi Barry,

We are so happy to have had the opportunity to work with you for many decades. Thank you for taking the time to share your experience with others! These are tricky times we are living in, and it is our goal to make our customers feel safe.

Sincerely, Katie
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Phil in Toronto
Phil in Toronto
1 review Toronto, ON
10/10

Periodic Chimney cleaning

Every year or so we have Top Hat Chimney to clean and inspect our fireplace and chimney. We've been using them for years, they provide a wonderful turnkey service. We are very satisfied customers.

Phil and Felicia

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Company Response

Phil,

We sincerely appreciate your feedback! We look forward to continuing to work with you in the years to come.

Sincerely, Katie
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Walter
Walter
0 reviews Toronto, ON
10/10

Fireplace Chimney cleaning and inspection

Convenient and timely scheduling with work completed on schedule. Clean and courteous service performed in a professional and skillful manner. We appreciated the recommendations made and plan to hire them annually going forward.

1 of 1 people found this review helpful.
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Company Response

Good Afternoon Walter,

Thank you so much for taking the time to write us such a positive review. It means so much to our small family business. We look forward to working with you in the near future. I hope you have a great day!

Sincerely,
Kaitlin Benoit
Top Hat Chimney
info@tophatchimney.ca

Erin
Erin
1 review Toronto, ON
10/10

Chimney Repair

With winter quickly approaching and stuck at home due to COVID-19, I thought it would be nice to repair a working fireplace this winter. After consulting with a few companies, I decided to use Top Hat Chimney to repair my chimney and install a metal liner. Mike from Top Hat Chimney was knowledgeable, explained the process which made me comfortable. Ultimately, I decided to go with Top Hat Chimney, not only because of the reasonable price to repair my chimney but the great customer service.

The work on the chimney was done quickly, the staff was pleasant, and they left my home clean. I am happy I went with them to repair my chimney. Even after the job was done, Mike was still responsive to my inquiries which speaks to their great customer service.

I am so happy that I know it's safe to use my chimney this winter.

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Company Response

Good Afternoon Erin,

Thank you so much for taking the time to write us such a positive review. We loved working with you and are so happy you appreciate our service, it means a lot to us. Don't hesitate to reach out to us for any future chimney projects, we hope to hear from you soon. Have a great day.

Sincerely, Kaitlin
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

LC in Toronto
LC in Toronto
2 reviews Toronto, ON
10/10

Clean and inspect chimney

We contacted Top Hat just before Christmas and they were able to squeeze us in within a couple days. Greg came a did a great job, offering me the chance to inspect the chimney before and after - which was very eye-opening and helpful. He also helped solve a long-standing water issue and gave great advice on how to resolve the problem. Outstanding customer service!

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Company Response

Good Afternoon LC,

Thank you so much for using Top Hat Chimney for your cleaning/inspection and leaving us such a positive review. We loved working with you and are so happy you appreciate our service, it means a lot to us. Don't hesitate to reach out for any future chimney projects, we hope to hear from you soon. Have a great day.

Sincerely,
Kaitlin
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Murray
Murray
0 reviews Toronto, ON
10/10

Talk about customer service

From the moment I contacted Tophat it was pure customer service at its best. Greg was the tech and he shared "fixes" and "best practice" with us. Clean, knowledgeable and friendly. So good that we are having them do service to our chimney and annual chimney cleaning.

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J in Toronto
J in Toronto
4 reviews Richmond Hill, ON
10/10

Chimney Repairs

Our Chimney (for wood-burning fireplace) sustained damage from a direct lightning strike to our house. We had a large hole in bricks and interior damage to ceramics/flue liner which was a concern as a potential fire hazard and air flow issues.
Top Hat Chimney tore down and rebuilt the exterior and interior of our chimney from the roof line up to original height with new bricks, ceramic tiles for liner and replacement of a new concrete cap (bird/critter proof)
They were able to provide a perfect match to our existing bricks and visually seamless repairs. The job was completed in a day. Very pleased with the quality of work and courteous professional service of the crew! Highly recommend Top Hat Chimney!

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Company Response

Good Afternoon J,

Thank you so much for using Top Hat Chimney for your chimney rebuild and leaving us such a positive review. We loved working with you and are so happy you appreciate our service, it means a lot to us. Don't hesitate to reach out for any future chimney projects, we hope to hear from you soon. Have a great day.

Sincerely,
Kaitlin
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Top Hat Chimney

Standing above the roofline, chimneys are fully exposed to rain and snow and are affected by winter's freeze/thaw cycles. They are therefore one of the first places on a house to deteriorate. This deterioration usually takes many years to begin but then progresses rapidly. Cracked or spalled bricks, damaged flue tiles or concrete caps, or a leaning structure are signs that the chimney needs immediate attention.

Top Hat Chimney specializes in all aspects of chimney repair and rebuilding. Our brick masons are unsurpassed in their level of expertise, and take pride in their workmanship. They take great care to protect the roof and ground so that all work will be completed in a clean and safe manner.

All of our work is guaranteed against defect in materials and workmanship.

We are happy to provide references from other satisfied customers in your area.

The burning of wood leaves highly flammable deposits in the chimney flue and smoke chamber. Regular cleaning and inspection are essential in the prevention of chimney fires.

All of our expert technicians are WETT certified and employ the most up-to-date chimney cleaning techniques. Care is always taken to insure that there is no mess in the home.

A basic chimney sweep includes :

- cleaning of the chimney flue, smoke chamber, and smoke shelf
- damper adjustment
- basic inspection.

Also Available :

- nest and blockage removal
- detailed WETT reports
- chimney caps and accesories
- special rates for multi-unit properties

CATEGORIES
Chimney Build & Repair and Chimney Sweeps
PRODUCTS
Chimney caps and accessories. Lock-top damper systems. Chimney liners.
SERVICES
Cleaning of the chimney flue, smoke chamber, and smoke shelf - damper adjustment - basic inspection - nest and blockage removal - Detailed WETT reports - Chimney liner installation -Chimney rebuilding - All chimney repairs
WEBSITE
http://www.tophatchimney.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, Visa, MasterCard, E-Transfer
LICENSES
Yes
MEMBERSHIPS
WETT Certified technicians. Member of the Chimney Safety Association of Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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