Top Hat Chimney

Chimney Build & Repair
Toronto ON
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Reviews for Top Hat Chimney

Average customer rating:
8.5 10 (68 reviews)

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Murray
Murray
0 reviews Toronto, ON
10/10

Talk about customer service

From the moment I contacted Tophat it was pure customer service at its best. Greg was the tech and he shared "fixes" and "best practice" with us. Clean, knowledgeable and friendly. So good that we are having them do service to our chimney and annual chimney cleaning.

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J in Toronto
J in Toronto
3 reviews Richmond Hill, ON
10/10

Chimney Repairs

Our Chimney (for wood-burning fireplace) sustained damage from a direct lightning strike to our house. We had a large hole in bricks and interior damage to ceramics/flue liner which was a concern as a potential fire hazard and air flow issues.
Top Hat Chimney tore down and rebuilt the exterior and interior of our chimney from the roof line up to original height with new bricks, ceramic tiles for liner and replacement of a new concrete cap (bird/critter proof)
They were able to provide a perfect match to our existing bricks and visually seamless repairs. The job was completed in a day. Very pleased with the quality of work and courteous professional service of the crew! Highly recommend Top Hat Chimney!

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Company Response

Good Afternoon J,

Thank you so much for using Top Hat Chimney for your chimney rebuild and leaving us such a positive review. We loved working with you and are so happy you appreciate our service, it means a lot to us. Don't hesitate to reach out for any future chimney projects, we hope to hear from you soon. Have a great day.

Sincerely,
Kaitlin
Top Hat Chimney
416-785-9003
info@tophatchimney.ca

Ismail in Toronto
Ismail in Toronto
0 reviews Markham, ON
9/10

Took a while but work was awesome

Their quote was the lowest of the three that I priced for an entire chimney rebuild, it was actually cheaper than a repair. They were backed up due to COVID, but then a couple of very respectful gentlemen showed up and rebuilt it in 1 day. Left the property immaculate, everything back in its place, no dust or residue.

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Company Response

Hello Ismail,

Thank you so much for using Top Hat Chimney for your chimney rebuild and leaving us such a positive review. We are so happy you appreciate our service. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day and stay healthy.

Kaitlin
Top Hat Chimney

info@tophatchimney.ca

Peter in Toronto
Peter in Toronto
2 reviews Richmond Hill, ON
10/10

Chimney sweeping

The technician that came to do the chimney sweeping was very knowledgeable about fireplaces. They also took a quick look at the chimney from the outside of the house to assess its state. I would hire them again.

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Company Response

Hello Peter,

Thank you so much for using Top Hat Chimney for your chimney cleaning and leaving us such a positive review. We loved working with you and are so happy you appreciate our service. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day.

Kaitlin
Top Hat Chimney

Satisfied T.
Satisfied T.
0 reviews Markham, ON
10/10

Wood fireplace smoke issue

Adam was punctual, we discussed reasons for smoke blowing into the room rather than vertical into the flue. Adam fixed the sampler that wasn’t closing properly, we tested the smoke issue and reviewed what to do to avoid the issue in the future.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for using Top Hat Chimney for your smoke issue and leaving us such a positive review. We loved working with you and are so happy you appreciate our service. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day.

kiki in Ottawa
kiki in Ottawa
1 review Mississauga, ON
10/10

Well done service

First time using this company Adam did a great job! He is very professional and clean. He also gave us some suggestions on how to Use and maintain the fireplace and Chimney. We are happy with the service!

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Hon in Toronto
Hon in Toronto
1 review Richmond Hill, ON
10/10

Great job!

We changed the schedule a couple times and they accommodated without a word. Adam called before coming, and his service was thorough and efficient. Even provided some safety pointers to us. Recommended!

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Meandmy2bunnies in Mississauga
Meandmy2bunnies in Mississauga
1 review Mississauga, ON
6/10

Service not as thorough this year

We've used Top Hat for several years for annual chimney cleaning. Greg has always been our sweep. He was very thorough and explained everything that he did, including what he found inside our chimney (mostly spider webs). He would go up on a ladder to inspect the exterior of our chimney. This year, Adam came instead to clean and inspect our chimney. He was very quick and tidy, but didn't comment on the condition of the chimney interior. He was focussed on pointing out a crack on the exterior of my chimney. He said it might or might not get worse through the winter, and it should be repaired. The "crack" turned out to be nothing more than a line of old caulking left when the old flashing was replaced in 2014. If Adam had actually gone up on a ladder or on the roof to inspect the chimney closely, he would have seen there was no crack. In future, I'd prefer to that Greg come to clean/inspect our chimney.

1 of 1 people found this review helpful.
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Company Response

Hi. Thank you for your feedback.

Although all of our technicians are up to the same high standards, we do appreciate that many customers prefer to deal with the same person from year to year. For this reason we do TRY to send the same technician whenever possible. Please request Greg at the time of booking your next appointment and we will make sure to accommodate you.

Steve Spring
Owner
Top Hat Chimney

Bob and Barbara from Mississauga
Bob and Barbara from Mississauga
1 review Mississauga, ON
10/10

Chimney Sweep

We have used Top Hat previously ... and Adam did a great job! The work was very professional ... and the job was was clean and tidy after when the task was complete.

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Company Response

Dear Bob and Barbara,
Thank you very much for your review. We do pride ourselves on being able to do the work with no mess to the home. Hope to see you next year!

Steve Spring
Owner
Top Hat Chimney

nelliasousa in Toronto
nelliasousa in Toronto
1 review Toronto, ON
10/10

Chimney Sweeping/Cleaning

I would hands down recommend Top Hats, from booking the appointment to the Adam the service rep that came to my house - I was very happy with the services performed. I would definitely recommend and refer this company. Even though the chimney was not cooperating Adam was determined to fix the issue and succeeded. Great overall experience with Top Hat Chimney's

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Company Response

Dear Nellasousa,
Thank you for your review. Since receiving his WETT certification Adam has become an integral part of our team of technicians. I know that he will be very happy to read your kind words!
Steve Spring
Owner
Top Hat Chimney

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Top Hat Chimney

Standing above the roofline, chimneys are fully exposed to rain and snow and are affected by winter's freeze/thaw cycles. They are therefore one of the first places on a house to deteriorate. This deterioration usually takes many years to begin but then progresses rapidly. Cracked or spalled bricks, damaged flue tiles or concrete caps, or a leaning structure are signs that the chimney needs immediate attention.

Top Hat Chimney specializes in all aspects of chimney repair and rebuilding. Our brick masons are unsurpassed in their level of expertise, and take pride in their workmanship. They take great care to protect the roof and ground so that all work will be completed in a clean and safe manner.

All of our work is guaranteed against defect in materials and workmanship.

We are happy to provide references from other satisfied customers in your area.

The burning of wood leaves highly flammable deposits in the chimney flue and smoke chamber. Regular cleaning and inspection are essential in the prevention of chimney fires.

All of our expert technicians are WETT certified and employ the most up-to-date chimney cleaning techniques. Care is always taken to insure that there is no mess in the home.

A basic chimney sweep includes :

- cleaning of the chimney flue, smoke chamber, and smoke shelf
- damper adjustment
- basic inspection.

Also Available :

- nest and blockage removal
- detailed WETT reports
- chimney caps and accesories
- special rates for multi-unit properties

CATEGORIES
Chimney Build & Repair and Chimney Sweeps
PRODUCTS
Chimney caps and accessories. Lock-top damper systems. Chimney liners.
SERVICES
Cleaning of the chimney flue, smoke chamber, and smoke shelf - damper adjustment - basic inspection - nest and blockage removal - Detailed WETT reports - Chimney liner installation -Chimney rebuilding - All chimney repairs
WEBSITE
http://www.tophatchimney.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, Visa, MasterCard, E-Transfer
LICENSES
Yes
MEMBERSHIPS
WETT Certified technicians. Member of the Chimney Safety Association of Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.