We hired Timeless Glass & Mirror in July 2010. The job was finally complete Oct 16th, 2010. First the measurements were incorrect. They still continued to try and install. They were at my house 10 visits between July 20th and Aug 28th. The install was complete however it looked as if I had used a kit from Home depot. It was ugly, there was silicone everywhere and none of the edges matched, the hinges had guk oozing out from the edges. The owner of the company, Jeff, finally came to see the finished results and said that they had to replace the whole unit, that was Sept 3rd. They rescheduled a new measurement mid September. However they were "very busy" with a commercial installation that kept delaying us. Oct. 16th the final installation was complete. Yes, it's neat, and complete, but not EVER worth the aggravation. I received my bill without any compensation. NEVER EVER hire these people for your residential work.
- Approximate cost of services:
- $2,000.00
- Company Response
Our company installs 500 – 700 frameless glass shower enclosures each year. That places Timeless Glass as one of the top, if not the top, companies in the GTA for this type of work. We have earned this consistent level of business through quality work, friendly & knowledge staff, and price competitiveness. When we do occasionally run up against issues with quality on a particular installation, we look to rectify it immediately. In this particular instance, we had a very difficult time meeting the customer’s expectations, which is very unusual for us. Regardless, in the end we basically did the complete job over at our cost.