Thermo Bilt Windows & Doors

The Energy Start windows were ready for installation within 3 weeks as promised. The installers arrived at 7:45am and worked non stop all day until 7pm with about a 30 minute break. They worked efficiently and meticulously. Floors and work areas were protected with drop cloths all debris was cleaned up and removed from the premises. The workmanship was excellent. The Windows, gorgeous with very nice handle and lock features. The exterior aluminum work is perfect. Again the workmanship is of very high quality. Even the factory showed ingenuity by adjusting my order to better suit a unique bay window in the kitchen that had difficult access. I got exactly what I wanted. Les the salesman did a follow up visit within two weeks. He inspected the entire job and asked my feedback. Also to be mentioned is that this company pays the cost of the energy audit if you are looking to claim rebates from the provincial and federal governments. I am very happy with my new windows. I feel like I have a new home.

Was satisfied and where they lack is in follow-up. They were friendly, on time. They were clean. They were fast. The staff was very professional. They did not call after the job was done to find out if we were satisfied. If they had done this they would have got a five for recommendation level.

We had 10 windows replaced in our older Davisville house and the price was very competitive, but more importantly, the installers were so thorough and professional. They actually took pride in the work they did which is so rare these days. The quality of the windows is exeptional as well and really saved us in heating costs this year. I have recommended this company to everyone.

Warning to future customers:

Beware of rebate schemes the company is using as part of their sales pitch. Don't take their word for it. Ask them questions on how to process the rebate so that you can actually get your money back.

Earlier this year, we had five [5] windows replaced by your firm.
Three were installed first and the remaining two were put in several months later.

One of them included replacing a kitchen window that was very ordinary and did not let in very much light.

Your advisor, Mr Steve Mercer, suggested cutting a much larger opening, and also changing it to a large Bay window that would let in about four [4] times the amount of natural light.
Many friends and neighbours have commented on how the large Bay window has changed our kitchen. It is now the favourite room in our home.

We are also happy to report that the installers were very competent and professional.

You may feel free to use our names as 'Happy Customers'.

Yours truly,
Bob and Izabell Karda

Would highly recommend this company for their excellent products. We are so pleased with our windows and doors. We had all our windows and doors replaced last September and the service was exceptional. We can not believe how our house retains the heat in the winter, no drafts, what a difference!
Thank you....Danniel and Lesley