I am infuriated.!!!! We had Thermo-bilt work on several of our windows and doors in our house, this included a basement door, for all of which we paid around $13,000. Our problems with Thermo-bilt has centred along the basement door that they installed. First, the knob is at the level of the knees, a fact of which we were never informed, when we had them custom build the door. But what is worse is that the door frame, which was also installed by them, is not symmetrical, and thus the door is not easily opened and shut. This means that the door was not well made, nor was it installed correctly by Thermo-bilt. We have tried to reach for someone from Thermo-bilt to bring somebody to fix this egregious problem, but it has been impossible. It was easy to find someone when we owed them money, but it is impossible to find someone in this company to help when problems arise. I have spent so much time trying to get someone from Thermo-bilt to fix the problems that I have given up!!!!! :( I am so tempted to to get into contact with a lawyer to take some legal action!!!!
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?