Signed contract with Ali to replace existing windows. Later learned that we were shooting for rebates that will not happen. Ali away and Kian took over. We decided to go with less expensive windows as rebate no longer a factor and rebates applied to top tier windows. I said let's just go to the less expensive windows. They arrived in the wrong colour. I ordered black windows and they came in white. Kian had dropped the ball and missed that my contract with Ali was black, not white. He insisted that I authorized the new order and I had to take responsibilities. He promised to assist in finding someone who will paint windows black for me at my expense. Multiple calls later, not happening. Finally, money all settled. and because i have a disability , I did not get a chance to inspect work and paid everything. Only to find out the job is not finished. None of the finishing trim was applied. Kian and I did have an agreement of the ground floor windows not applying trims and finishing in return for a small rebate. The rest of the windows on 2+3 floor were left not finished. Ali said no, they will not be coming back or giving me rebate for the unfinished work. The patio door (pic 3) installation is so poor that my engineer said it was lucky that the roof structure did not collapse. Two words for this company: Sloppy + Dishonest.
- Approximate cost of services:
- $17,000.00
- Company Response
It is such a pity that this client has forgotten some facts. Let's provide some explanations for the sake of transparency for our kind visitors.
Firstly,
The client has forgotten that he had ordered the double pane and both sides white color windows. This is completely clear on the signed contract in Dec 2021 which is attached.
Secondly,
They were renovating the whole house on Dec 2021, walls and floors and all other things. He was informed very clearly that we do not do constructions and his contractor has to finish all the walls then we can install the windows. On Feb 2022, we were ready for window installation on time, but the walls were still not ready. He asked us to install the windows without interior finishing and as per his request we installed the windows on Feb 2022. We came back some weeks later to install the door and finish interior windows finishing but the walls were not ready again. Finally, after four months we agreed to supply the interior casing of windows and gave him a $200 discount. We already supplied the windows casing, and he was paid on Aug2022, and we closed the job.
As the picture shows, the walls are not completed yet after 10 months of windows and door installation. He asked us for more discounts two weeks ago, which was absurd, and when we did not accept his request, we received this review! All the documents, emails and pictures are present in his file and some of them are sent to Home stars for transparency for our kind visitors. I think our visitors will be able to clearly see the truth.
Although these kinds of platforms are great for transparency to help people make better decisions, they could be misleading if someone wants to use such platforms to misguide people and damage.
Kian