Team leader Billy, carpenter Jimmy, and assistant Justin were absolutely fantastic workers. They arrived promptly, worked diligently, took great care to protect our property and went the extra mile in giving us two fabulous new roofs and decks. Most important, they knew what they were doing. There were several tricky problems associated with this project. Yet they never complained, they never hesitated, they remained polite, professional, cheerful. I cannot recommend them highly enough!
We had been searching literally for years to find solutions for the leaks related to our two flat roofs. They had been finished in ceramic tiles laid with mortar and a Schluter system. The larger one (300 sqf) had an additional layer of tile on top of a thick layer of concrete. Turns out that using tile on a flat roof is a no no in our Canadian climate.
Almost from the beginning, unsightly ooze from the tiles drooled down the outer walls. Then after 5 years, both roofs developed leaks. We worked with two eavestrough companies and two roofing companies (spending $10,000 overall) without the problems being solved. Finally we called in Dan at the Roofer, and he came in and gave us the news we'd anticipated: the original roofs had to be completely removed, proper flat roofs installed, and decking built on top of that.
The removal of the old roofs was a major project in itself -- particularly as it revealed extensive damage from water leakage in some places as you can see in the photo below. Then there was the creation of the new flat roofs. And then there was the addition of two gorgeous decks floating on top of the newly prepared surfaces. It was a huge job with 3 to 4 men working steadily for two weeks. But my word the results are worth it. And we have total confidence that these structures are here to last. Thank you SO MUCH!
- Company Response
Thank you kindly for your review Gillian! It means a lot to us and we're happy to have provided you awesome service!
The Roofer LTD