Update from November 2012 on some work done back in 2010. The work is still good, the claim by the rep of a scratch resistant coating turned out to be false - we are very very gentle with our stuff but the smaller piece picked up a nasty little mark along the way (I used a wood pencil to blend it out, looks fine .. still...). Now that I have another experience to compare against let me tell you - save money, get a better result, use Homestars and only pick companies with consistent top marks and read all the comments. I didn't the first time and got taken to the cleaners. I did the second time and found a professional I can trust. Homestars! If only I had found you sooner!
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High pressure sales, distorted facts (sales rep said my dresser was from the 20s, lady at TMC said 50s or 60s), extremely expensive - astonishingly so. Also, even though the sales rep said I'd get some really great and tough scratch resistant coating the TMC people tried to sell me one as an upsell. I don't know if I got what he promised or not actually. In fact, they tried the old upsell thing a few times after the fact. They demanded a certified cheque which I didn't understand and they couldn't explain except to say "you agreed to it". I checked and I did (mea culpa) so fine but still can't understand why after billing my credit card with no issues for 3k they couldn't just bill the rest. Delivery was booked by a very cranky lady although I suspect by this time I was quite tired of dealing with them. Delivery guys were great.
Having said that I was happy with the result - very much so but have 3 other pieces to refinish and will be looking elsewhere. I can't recommend these guys. Had I read all these reviews first I would have done tings very differently. If you do choose to use them don't buy into anything while the sales guy is there. Give it some thought. Checked with a antique dealer friend and was told not many people dip anymore and I overpaid. Based on other comments I probably could have got a much better price.
Take it for what it's worth - great work - the piece looks great - but not too ethical to deal with. Check the BBB. I'm not too hung up about the extra couple K I spent, I love this piece to be sure - but the rest will be shopped around more wisely on my part.
- Approximate cost of services:
- $6,700.00