I will start by saying I have had a couple bad experiences with staff at this store. I always feel rushed and like they aren't listening to what I want but rather what their manager wants them to sell. However, I recently furnished my living room top to bottom thanks to the most wonderful sales staff member Alexandra. She listened closely to what I was looking for and what my style was and made the process very easy, narrowing down the giant store to a couple of sets that worked for me! The whole time I was there she was relaxed, not too pushy, very knowledgeable and very patient with me. Not once did I feel like I was wasting her time, and on top of that now that everything is here I must say she definitely knew what she was doing. It all looks great! She apparently only works part time so if I need to get anything else I will definitely be calling the store to see if she is in before going. I won't waste my time otherwise. Because of my past experiences i deducted a star from each.