Tender Touch Moving & Storage

Moved from 1300 sq ft townhouse to larger condo apartment. Most of the stuff was in our garage. What was left inside the house was on the main level. We took everything from the top and bottom levels to the main floor. 11.5 Hours. Didn't realize everything was being wrapped - including stuff I would never have wrapped - and was told at the end I had the option of not wrapping things. At the end. Original estimate was 7.25 hours and because there was construction at the new place (extra 40-50 ft of walking to get into building) I did expect it to take longer but the process was glacially slow. To put into perspective the moving company our whole family normally uses (don't think I can name names but happy to refer on request) but was not available to us this time (booking conflict) took just over 5 hours to go from our 15th floor previous condo apartment which was almost 1200 sq ft into the townhouse. I was simply stunned at the length of time required. The whole "you could have told us not to wrap stuff" after the fact was just brutal. Roughly twice the cost quoted and extra costs levied by the new building because we held the elevator well beyond the cutoff. The process was just abysmal and I feel I was grossly taken advantage of. The main moving guy on the truck plainly admitted "I could have told you it would take longer" but what can you do when all your stuff is in someone's truck - they kinda have you over a barrel.

I chose them because of all the good ratings on Homestars. I've used Homestars for other referrals with great results and this is the first time I wasn't happy. Had I know the real time required I would most definitely have chosen other options. Others have had good results - good for them - but if you use these guys do so with your eyes open and don't get caught like I did. If you use them you'll have to play a more active role in what gets wrapped or not and keep an eye on the time. Good luck.