Taunton Pools

We had Taunton Pools install our inground pool just under 4 years ago. We were reasonably happy with that process but since the installation the pump always seemed loud. From the beginning. To be fair, we never raised the issue with Taunton Pools because it seemed to work and we didn't know any better, this being our first pool.

An inspector recently came through our house since we are selling and noted the "noisy pool pump". To make sure we weren't leaving the buyers with a problem I took the pump in to Bill's Pumps in Oshawa (who was excellent). The problem: Defective bearings - replaced for $190.

I just called Taunton Pools to inform them of the situation, requesting some sort of compensation. The pump was noisy from the beginning, so the installers should have identified a problem and dealt with it. Instead, we are stuck with this expense.

I am disappointed that the problem was not acknowledged during installation or any subsequent visit. But I am equally disappointed that Taunton Pools is unwilling to do anything to make this right now. The man I spoke to on the phone was argumentative rather than apologetic.

Unfortunately, I can not recommend Taunton Pools.