Tapworks Kitchen & Bath Ltd

Bathroom Renovation
3355 Kingston Rd, Unit 5 ON M1M
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Bathroom Renovation
Tapworks Kitchen & Bath Ltd
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89%

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Reviews for Tapworks Kitchen & Bath Ltd

Average customer rating:
9 10 (33 reviews)

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Lenny in Pickering
Lenny in Pickering
3 reviews Pickering, ON
10/10

Bathroom

I recently purchased a full bathroom from Tapworks not only do they provide competitive pricing but the service was excellent.I did have a minor issue no fault of Tapworks but they promptly resolved it.I will be doing another bathroom in the near future and look forward to dealing with Bent and the staff at Tapworks.

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fanny from York
fanny from York
3 reviews Toronto, ON
5/10

full bathroom

I was really happy working with Tapworks, they were friendly and efficient, until i had to return and exchange 2 items.
They charged me for exchanging and I lost significantly in the transaction. To me this goes against good commercialism principles. It left me feel bitter and exploited.
Also, they were not upfront about it and the fees were sort of hidden in multiples confusing invoice. I never actually got a clear invoice outlining the transactions even though i repeatedly asked for it.
If i did not run into complications with the reno i would have only rave about them. But my experience was that they failed me when i encountered complications. I would sadly not go back.

2 of 2 people found this review helpful.
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Steve in Durham
Steve in Durham
4 reviews Pickering, ON
10/10

Bathroom Renovation

Totally awesome to work with! A very pleasurable experience. Helped us choose and desing our main bathroom renovation. We did run into a few problems ( nothing that they had anything to do with the problem) however they were extremely helpful in providing solutions and helping me reach a great finished bathroom. I would work with these folks for all my projects going forward. Would highly recommend them.

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Hope from Scarborough
Hope from Scarborough
2 reviews Scarborough, ON

First Review

10/10

Bathrooms and Kitchen

My mother had a stroke and instead of a Long Term Care residence, her wish was to remain at home. The Occupational Therapist assigned to my mother, recommended modifications to the bath and kitchen areas of the house for safety and comfort. The Tapworks design, sales, construction teams made her wishes a reality!

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Dora from Scarborough
Dora from Scarborough
2 reviews Scarborough, ON
10/10

Washroom reno

We renovated our powder room in October this year (2013). We wanted to add a shower using up space from an adjacent closet. We asked for quotes in Scarborough. Several companies didn’t bother to come in to see the place or even return our calls. We ended up with two quotes from Crystal Bath and Tapworks. We researched for customer satisfaction reviews and decided to go with Tapworks K&B, although the quote was higher by a couple of $Ks. They seemed more professional from the start.
My husband and I were greatly impressed with the job done. The project got slightly behind schedule but Teodoro (the person who did the job) compensated by coming in to work on a couple of Saturdays. He was very careful to cover surfaces so the dust wouldn’t spread around the house; he was a perfectionist: If a wall didn’t look good he’d redo it again before we didn’t even notice. He was part of a team: if he was short of tiles, grout or any other material, he’d call the project manager and he’d have it delivered shortly. He worked quietly without stopping. We didn’t even notice when he took a lunch break. He would ask at every opportunity for our preferences about how we wanted the tiles laid out, the colour of the grout, the height of the shower, etc. giving suggestions when necessary. The quality of the materials was excellent and so was the workmanship.
We liked that they got a permit, scheduled a City inspector and everything was done to code. The people that came to install the shower glass door are from another company, but they did a good job too and actually ahead of schedule.
As for negatives, just a minor one as renovations go: the electrician was very good and efficient but didn’t show up at the agreed time. That happened twice. He could have called to let us know so we could have rescheduled our other commitments instead of waiting for him. But otherwise, we were very satisfied with the work done. Actually Tapworks exceeded expectations. Would I call them again? Yes. We have a kitchen project and we hope they can match this experience.

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Mike from East York
Mike from East York
4 reviews East York, ON
9/10

renovated 2 bathrooms

Purchased all the hardware to completely renovate 2 bathrooms. Phil gave us great advise on brands and features to choose. He provided excellent service and was very responsive. Only negative was poor follow up by manufacturer rep for the Air Tub - Oceania, regarding installation questions. Thanks Phil and Juan

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David neale from Toronto
David neale from Toronto
1 review Old Toronto, ON
1/10

New Vanities and Fittings

Very poor customer service indeed.

My wife chose 3 vanities, plus fittings, with the assistance of TapWorks staff. The primary reason we came to the store was to get advice and assistance with the assured correct components for the installation of these vanities and fittings. Neither of us have expertise with the purchase or installation of such fittings.

Our first surprise was that the order was not placed correctly, and only one of the Element vanities was ordered instead of the 2 we paid for. This added a significant delay to the delivery of the components.

The second surprise was that the plumbing fittings shipped to us were incorrect for installation. When our plumber came to the store to solve the problem, he was advised that we had "chosen the wrong fittings", and that there would be a 25% restocking charge, but as he had no receipt handy , they wouldn't take the wrong components back anyway. So he purchased the right fittings for $48, as by then we were running out of time (I was going in for major surgery the following Monday) and just needed to get them installed as soon as we could.

Another disappointment was that there were no instructions for installing the wall-mount vanities and a call to the store didn't actually solve the issue - we had to contact the manufacturers directly ourselves.

The issue isn't so much the $48 extra we were charged for a situation we didn't cause in the first place, but more the principle involved. We relied on their expertise, which is why we didn't just purchase the products from a cheaper or more convenient supplier. Then to be told that the situation had been caused by our wrong selection of fittings was just incomprehensible, plus to presented with a restocking charge for their mistake seems most unfair.

Given that we spent over $4000 to receive this unsatisfactory level of service, I am most disappointed. I think it is most unlikely we would purchase from them again.

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Jason in Scarborough
Jason in Scarborough
10 reviews SCARBOROUGH, ON

First Review

10/10

Full Ensuite Bathroom Renovation

Had a full ensuite renovation completed by Tapworks Kitchen and Bath. Contractors are full time employees and no subcontracting here. Cost estimates were also accurate project on time.

I'm already planning more projects with them and would use them again. Great team and great service. They work best via the phone.

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Karen Manuel in Scarborough
Karen Manuel in Scarborough
9 reviews Toronto, ON
10/10

Partial Bathroom Renovation

From the beginning, Tapworks was very professional. The estimate we received included a list of everything we asked for and the complete price including tax and labour. We got an estimate from another company that was just the amount written on a scrap of paper with no HST added. The person doing the renovation arrived when they said he would. We had Joel doing our reno. He was terrific. He was a perfectionist and made sure everything he did was done right. The job took longer than they estimated but that was because of Joel's attention to detail. Joel was there every day except one which he previously told us about (he was volunteering that day). We had everything done except for the bathtub area which was previously done by BathFitter. Everything looks beautiful. I would definitely recommend this company.

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Peter from Scarborough
Peter from Scarborough
3 reviews Scarborough, ON
10/10

Toilet Installation

Great support. Ordered toilet and Tapworks did the installation. All the work was done within a few days of ordering. They came when promised and the work was done in less than an hour. Very professional and highly recommended.

1 of 1 people found this review helpful.
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More about Tapworks Kitchen & Bath Ltd

Tapworks has provided quality kitchen and bath products to the Greator Toronto Area since 1999. We are an authorized dealer of industry leading brands such as Toto, Kohler, American Standard, Blanco, Bain Ultra and Laurier Kitchens to name just a few. In addition to our vast selection of products in ...
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