Do not buy a carpet at Taj carpet in Stoney Creek! I recently ordered a carpet from here and my credit card was charged in full right away. One week later I found another carpet I liked better at half the price. I called to cancel the order and was surprised with the unprofessional reaction I got. The salesman said I wasn't fair, he was going to get in trouble from his boss, and kept harassing me about why I cancelled the order. Funny thing was when I was looking at carpets he said I could try them at home. I would hate to see what would have happened if I actually had it delivered! I better see the refund in my credit card on Tuesday!
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Customer,
Thank you for your feedback and we are sorry to hear that your experience with us was less than satisfactory. Although, we must admit we are shocked to see this post today as we know the Salesman who assisted you at our Stoney Creek store did everything to ensure your refund was processed. You indicated you found another carpet you liked at half the price, and we are happy you found a piece that fit your needs, but from our understanding you ended up purchasing a similar style, but much lower quality piece. To clarify, your full-refund has already been processed in a timely manner, and could not have been done any earlier given the return was initiated on Friday mid-day and it was Thanksgiving long weekend and our Head Office was closed.
In this instance the Salesman did what he could to deliver on a positive experience and retain you as a customer. It is not clear where are efforts went wrong. We apologize for this poor experience and always strive for a positive experience with our customers.
Our VP will be following up to see what steps we can take to ensure you have a better experience.
Thank You.