Sutton & Son Appliances

Appliance Repair
Hamilton ON L8L 7A4
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HomeStars  >  Appliance Retailers in Hamilton  >  Sutton & Son Appliances  >  Two Excellent Experiences
Alan I in Burlington
Alan I in Burlington
4 reviews Burlington, ON
10/10

Two Excellent Experiences

Over the past few years, I have had two occasions to contact this company for service. Both experiences were very positive.

In the first instance, the drum on my washing machine stopped spinning. The service tech stated that it could be repaired but would likely fail again in a few months. Rather than waste money for a temporary fix, he recommended replacing the washing machine. This proved to me that this company had my interest in mind rather than simply padding their profit line through a temporary fix. I was impressed.

The second repair was for my dishwasher which was not cleaning the dishes very well and leaked occasionally. He found the problem to be a seal that had broken. Given the age of the dishwasher, he mentioned that to repair the problem he would have to remove a gasket. If it cracked, parts would not be available to repair it. Forewarned, I said to proceed. He did not crack it and the repair was completed at minimal cost.

Bottom line? I find this company to be very fair. They look for cost effective solutions and provide quality workmanship. I have no hesitation in recommending them.

Approximate cost of services:
$90.00
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Company Response

Hello Alan,

I thank you for your kind words and taking the time to post this review.
Everything you have mentioned is how we run our business model.
The appliance industry is so very challenging and being upfront and honest has made us one of the busiest service networks servicing from Oakville to Kitchener through Hamilton and now servicing all of the Niagara area as well.

Warm Regards,

Steve