Supposedly got a top quality Beam system that has given us nothing but problems over 3+ years of use. Don't be fooled by Beam's so called "10 year" or "lifetime" warranty, because that's only parts (not labour), and labour is by far the most expensive part of the repair. Anyway Superior Home System's repairs typically last only weeks or months, and then it's back to bringing in the unit for more. One time he "fixed" the hose switch (turns the suction on and off), which only lasted a month, and he had the nerve to charge us for the same repair again (one month!). Then he further had the nerve to accuse us of using our central vac in a commercial setting (which would void the warranty completely -- convenient for him) because it was "dirty" looking. Our house was in a new development with lots of dirt and dust from construction, and it was insulting having to explain myself to him in that way. Needless to say, would not recommend.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for expressing your concerns. All manufacture warranty issues should be brought to the manufactures attention. We are obligated to abide by these warranties.