Shoddy work and poor quality parts
Sunrise did my kitchen a few years back. There were so many mistakes and arguments over them not supplying what was agreed in writing. Drawers were installed which were a good five inches shorter than they were supposed to be. They used cheaper parts which have broken over time. Installer made no effort to level or adjust for the floor. I actually had to finish the job myself to fit as they are used to installing in brand new condos and not an older house which needs adjusting to account for imperfect levels. I do love my kitchen, but it was very stressful and I'm now having to buy replacement hinges and slides because they use lower cost parts which have not lasted as well. Better to deal with a company who really care about details.
- Approximate cost of services:
- $25,000.00
- Company Response
We apologize for not responding sooner and truly appreciate you taking time to provide us with your feedback. Our team of experienced and professional installers are dedicated to providing a higher level of service by always trying to make it right. If you would like to connect with us directly, please call our Customer Care Specialist at 604-597-0364.