After reading some of the reviews posted on this site, I wish I had never purchased custom drapes from Sun Shades. Service was great when I first purchased the drapes. They sucker you in with the free in-home consultation and then a follow-up call with a promotion. However, after installation, I'm having a real hard time trying to get the sales person to return my calls, let alone schedule an appointment to fix the problems. It's been 3 weeks, I've e-mailed, called the store and even left voice mail on her personal phone. Somehow, I have yet to hear from my sales person, sometimes I feel like a stalker.
Aside from the horrible customer service, I'm also having problems with the product. The newly installed drapes would not fully open or close. I ordered and paid for black out drapes, however, I noticed that they're not completely black out. I have not had the oppotunity to address the issue since I'm having a hard time getting hold of my sales person, even though she's totally aware of the problem.
I would not recommend this company to anyone. Don't get suckered in with the promotions, because the quality of the product and the lack of service just don't add up to the few dollars you are saving.
- Approximate cost of services:
- $2,000.00