An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We hired this company to paint the exterior of our large two story home.
The quote was delivered and cheque was cashed very quickly. It then took 2 or 3 follow up emails and calls to get a projected start date for the job.
When they did show up the workers were polite and nice enough. I work full time so I was not at home when the job was being done. My neighbor told me after the fact that the painters never really picked up a brush until almost 11 each day of the 6 days it took to paint the house.
They cleaned their brushes into my gardens, and some of the scrapings went into my gardens as well. My black hose is pretty much the colour of the house now too.
After the job was "complete" I noticed that some of the walls didn't seem to have two coats (which I paid for) and this is at eye level leaving me wanting to climb a ladder to inspect hiring areas for their workmanship as well. The paint was also peeling in some places and this was only 2 weeks after the job was wrapped up.The project "lead" never comes back to walk around the site and you are asked to leave the balance and all paper work with the workers.
I phoned and the project lead to let him know about the gaps in the job and the peeling paint - he said the crew would be out Monday. They did not show. It is now Tuesday and not even a phone call.
You get what you pay for. Shop around to ensure you get the quality and customer service you're expecting.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Anya
I understand that Simon came back and attended to the areas that you were concerned with on your posting. We thank you for your business and apologize that the team's first try was not up to our agreed levels of workmanship. Thanks