Starling Pools and Spa LTD

A woman was giving strongly recommendations to buy a manual vacuum for the pool knowing that it is best for SPAs and not for a full vacumm of a above ground pool. She was encoraging to buy a product she knows it is not meant for above grounds pools. When I tried to return as it was not the prodcut I looked for they did not want to return the money in spite of everyone in the store agrreed that the equipment works but not for swimming pools just for spas. They just give misleading inforamtion just to seel the products. I will never return to that place and never recommend anyone to go.

I will never go back into this store again. I was returning a vacuum head which I purchased the day before, the reason for me returning it was it was much higher than my existing vacuum head, so I couldn’t vacuum my top step as it would suck in air and the suction was gone. As much as I understood that they couldn’t resell this as it was out of its wrapping, it was more the attitude of the manager that got to me, her back was up the minute she saw I had a return product. I don’t need this kind of service as there’s other places where I can spend my hard earned money.
The stupid thing is, for a $30 item, they lost about $300 a year, silly people.

We called about a pool line repair and we had someone come out right away and were very pleased at first. We were told it would be a two-person job and the next day one person showed up and after an hour of working on one section, and making it worse, they said they couldn't do it on their own, and that two people would come back the next day. Nobody showed up the next day and no phone call. I called the following morning and the lovely lady said we were on the schedule for the day. Again nobody showed up. Another day, another call.. same response, no show. 5 days later.. with promises of another call, we finally get a message saying that they can't come because someone called in sick. I absolutely appreciated the phone call but when I called and talked to the owner, he was rude saying, "don't you know it's a global pandemic?" Working in the customer service industry myself, long hours since March, I completely understand this, but also understand the value of a phone call to a potential customer to say, "sorry, we can't come today". Takes a minute. We have now lost one week. We are all busy, but it takes a minute to make a phone call.

Over priced pool closing.
They did not show up the day that was scheduled. When called seemed to know nothing about it. I had to call again a day later to book.
Their policy has changed (without notification) - so things that have been included in pool closing for the last 8 years were without warning not included.
This is on top of bad service over and over.
Find a company that cares about its reputation and its customers.

This is only one disappointment of many.

After using a local Pickering pool services company for the last 25 years it was time for a change and I thought I would give Starling an opportunity. Their services were a step up and the professionalism of the company was a welcome change. E-mails letting me know they were coming and outlining the services to be provided just confirmed my first impressions. The closing service today was performed as scheduled, everything was done very neatly at a cost significantly less than what I had been charged by the previous company. The overall value and service that Starling provides will ensure they get my future business. Thank you and see you in the Spring.

I want to thank Ken and his staff, special kudos to Mike for his words of wisdom. Starling came in and replaces my pool liner, filter and then provided me excellent service in replacing my pool heater, which is a much improved upgrade to the clunker I had. I am a firm believer that you get what you pay for and not to cut corners as it relates to quality workmanship and products, Well done guys.

It was my first time to open the pool and I decided to go with sterling pools & Spa which was the biggest mistake. I spoke to Ken and requested him to come to see my pool before quoting the price as cover was in the pool and it was dark green. Someone from their company came and paid a visit and quoted me the price after having a look at my pool.
I paid them the money and fixed a appointment for which they not showed up on fixed date and time, same thing happened for second visit. After second visit the pool was still not clean and they guys confirmed they will comeback for 3 visit on Friday but no one turned till wednesday so called them and spoke to Ken and he said as pool was too dirty they will charge extra. After too much of discussion he agreed to send staff for 3 visit and clean the pool. The guys came in for approx 30 minutes and did not do much and left leaving the pool in not in usable condition. I called Ken back and he said it will be addition charge to clean the pool as it was too dirty and to arrogant in talking and not agreed he quoted the price after having the look at the pool at first place.
My pool is still dirty and not able to use it as have no experience to clean it.

I was looking for a new pool company to take over the Services / Maintenace of our family pools, as the previous company was regularly missing appts, breaking items associated with seasonal openings and closings also displayed a poor representation of appearance and workmanship of an upscale business.

I am very pleased to have chosen Starling Pools & Spa Ltd. Pride, work ethics and integrity..... they have it all.
Keep up the great work.
Keep up the great work

I looked up Starling Pools on-line today and found the link to Homestars. I was stunned to see the poor ratings for this company. Let me start by stating that I moved to an older home appox. 5 years ago with a pool. The liner had just been replaced by Starling Pools.

I had Starling open the pool the first summer to ensure that there were no problems. The opening went smoothly and I was very satisfied. Again, had them do the pool closing that first summer, and all went well.

I have opened and closed the pool myself since then, except for having them open the pool in 2015. It was a different crew opening my pool, seemed to not care, and wanted to get out of doing the second visit. I called the store and they apologized - explaining what should have been done in the opening, stating that they would talk to that crew. Starling then sent another senior crew over, the very next day, who rectified any and all problems with the opening - rectifying issues that I wasn't even aware of. GREAT SERVICE!!!!!

Then this past couple of weeks I noticed that our liner was starting to come out of the track in 2 places. The pool I had growing up had an issue that started like this, and then became a big problem one spring upon the pool opening. I was in the store with a water sample and mentioned it. Exchanged a couple of voicemails with Ken. We were headed out of town, so my last voicemail gave them permission to do the service - as Ken's message to me said I would have to pay for their technician's time. They came out that day (while I was still home) and fixed the problem immediately. It took them approx. 1 minute - I guess I was just being paranoid. There was NO CHARGE for this service.

Finally, in regards to the maintenance of the water. I have tried a couple of other stores with water samples - based on their analysis I would follow the recommended steps but could never get the pool sparkling clean. One of the stores wanted to charge me for the water test!!! I have learned, and now go to Starling Pools every time for this, as they ALWAYS get it right. My pool is sparkling clean. The staff their is great -I know I can trust them to get it right.

In short, all of my dealings with this company have been GREAT!!! I would highly recommend them.

I paid in advance for a two-visit pool opening. The first visit was fine but then we booked visit #2 FOUR times and they failed to show up every time. We finally had to pay another company to finish the job. Live and learn, I guess. It's unfortunate that consumers have no recourse in situations like these.