Ssc Countertops Ltd

Countertops
1253 76th Ave W Vancouver BC V6P 6M3
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HomeStars  >  Countertops in New Westminster  >  Ssc Countertops Ltd  >  quartz countertops
Liza from Vancouver
Liza from Vancouver
13 reviews Toronto, ON

First Review

0/10

quartz countertops

I chose a quartz product from Quartzforms which is supplied by SSC Countertops. The owner, Chris assured me it is German made and good quality. When the counter went in there was a defect in the stone and the installers didn't even bother installing the entire counter. They brought a replacement counter a few days later and as it turned out this one was defective as well. It had stripes running the width of the counter on one section. Chris proceeded to tell me that it could be "buffed" out with a machine. So they "buffed" my entire counter and took the finish off of it. It now shows finger prints, water marks and stains and constantly looks dirty. After telling Chris I was not prepared to accept the counters that way after paying over $6000 for them he told me and my contractor that we were being too picky. He refused to stand by the Quartzforms product that he carries and tried to pass the buck on to their representative. Long story short, I was left high and dry with a big "too bad". Word of advice, shop somewhere else!
In response to you Quinn, you absolutely knew that I was unhappy with your work and you had every opportunity to remedy the situation but refused to. I ended up having to get the counters that you stripped the finish off removed and replaced by another company. Not exactly "over and above industry standards".

Approximate cost of services:
$6,000.00
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Company Response

Liza,

We are very sorry to hear that you are disappointed with your countertops. Although we do not manufacture this product ourselves, we feel that we did the best we could installing your counter. We pride ourselves in installing countertops over and above industry standards, but when that doesn't happen we want to know, so that we can address any quality issues. I encourage you to contact us with any other questions or concerns that you may have. Thank you for your business and feedback!

Quinn Prince, SSC Countertops Ltd.
604-294-4071