I had work done from Solocrete about 6 years ago as a number of homeowners in our area were doing it. It always looks nice when brand new. Well the initial meeting was rushed but the price was good so I agreed to it. When installation was to occur I received a call on Friday night saying they would be there Saturday morning. And they were but not much notice. Installation took a few days. There wasn't a lot of consultation on design or color but the end product did look nice. It was a quick job but seemed like they did what they wanted to without talking to me. We had agreed on sinking all my downspouts. They decided to leave one in the backyard as is. Never received an explanation. However, I have to say that after 6 years and 3 seals (from person Solocrete recommends) the concrete is not great. Especially on the steps. Lots of cracks and chips. Customer service has not been great with the general reply from Idila that the concrete is supposed to expand and contract. My top step is not even joined to the front porch any longer. The response I received was it will contract in winter. I wish I had never had it done and am tempted at this point to have it ripped out at the front of my house. I don't know how people avoid injury in the winter from the snow and ice. Super slippery. I will add some pictures shortly.
- Approximate cost of services:
- $25,000.00
- Company Response
First of all, I would like to respond with some facts. Stamp concrete takes one and a half to two weeks to complete. This is weather dependent. It is important to maintain your concrete in order for it to look good for a long time. There are suggestions on our website such as never use salt and only use sand in the winter. When resealing concrete; make sure shark grip is used (an anti-slip agent) in the sealer.
In terms of steps; expansion joints are used to allow movement of the concrete with the hot and cold seasons. The expansion joints are used between the existing concrete porch and newly poured steps. This is the proper way of doing it. Therefore, the new concrete cannot be touching the existing concrete.
As Home stars cannot reveal your real name and address; I encourage you to call the office and ask for me to discuss further. I look forward to hearing from you. Thank you and all the best-John