We had a roof installed in 2009. Over the past several years we have had a few shingles each year fall off in one section of roof and they were replaced with no issues. Two years ago I brought up the fact that we were going to be off warranty and that I wanted the section of roof fixed instead of just replacing shingles. I was told not to worry about the warranty as they would continue to come and replace the shingles. Today Bob told me that while they would provide the singles for free they would be charging labor as we were off warranty.
I should have insisted in getting the agreement in writing but my experience up to this point had been very positive so I didn't pursue it. So buyer beware, if you have issues down the line make sure you get everything in writing.
- Company Response
We are disappointed to see this review of our services 11 years after the installation. We are happy to provide ongoing repair services for our customers after the warranty period stated on the contract has expired; however, there is a small labour charge for on site visits beyond the contractually agreed upon material and labour guarantee; shingles are provided at no cost to the customer.
The labour and materials are covered fully during the warranty period, as stated on the signed contract. The option for an extended warranty was not purchased with the contract.
We ask for understanding as these terms are listed on the agreement and we take pride in providing quality workmanship and repairs and strive for the satisfaction of our customers.
We would be happy to forward the manufacturer’s information if you would like to follow up with them as you do still have manufacturer’s guarantee on the product.
Smart Roofing Inc.