Immediately after I posted the review, I was contacted by the company in an attempt to rectify the situation. I was compensated for the additional money that I had to spend to fix the issue. Happy that my concerns were taken seriously; just wish that this was the case back in 2014/2015. The roof job was completed as expected.
In 2014, Smart Roofing replaced the existing roof on our home. In addition, the eavestrough was replaced. The existing downspout was changed to a 'Y' connector as it was a requirement by the city to disconnect the downspout from the sewer system. Instead of using or replacing the Y connector, the installer connected the new downspout to the sewer system. Over the course of 3 months I attempted to get Smart Roofing to rectify the situation. I was promised that they would resolve it when the weather was warmer. They did not follow through with their commitment and I ended up paying another company to fix the issue. Very disappointed with the lack of ownership by Smart Roofing,
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Our apologies for not being able to find the replacement part, we did however, look high and low for the "Y" Connector with a valve in it. We are very happy that you were able to locate one with the city and we had no problem compensating you for the money that you had to spend on it. We have always taken your concerns seriously but for such a small part we had extreme difficulty locating this connector. We know that you are very happy with the roof and eavestrough and we appreciate you being our customer.