The delivery guy called, as promised, prior to arrival. Was told they did nothing to help 'set up', despite advertisements saying otherwise. The 2 youthful 'gentlemen' watched as I (grandma...) bolted the headboard to the bedframe. One of 2 guys did not put on protective 'booties'. BOth refused to take the old set - said we couldn't even call to arrange payment of removal because 'nothing is open till noon'. (incorrect...) And they left the plastic garbage...'cause I could use it when I moved the old set myself. I was speechless as they walked out of my unit. I called the Waterloo store where I purchased it. Was berated and chastised by the area sales agent for not calling before the delivery guys showed to arrange them taking the old set. Was told the delivery guys don't know about the ability to take the old set by phoning the store and arranging pymt because 'they are not Sleep Country employees'. I was told there was nothing they could do for me. ... I have left messages, sent emails, left messages on Facebook - and I've received one phone call from HQ - the woman had NO idea of the details of my situation - i had to relay it all to her despite the many channels I'd attempted to notify their customer service folks. Nothing has been communicated from the store.
My point: if you are going to advertise that you are courteous and go above and beyond in terms of customer service AND charge a premium for it - you better deliver on that promise.