My adjustable base is broken. I called customer service on May 28th 2021 before my warranty expired multiple times and nobody was answering the phone.
Finally I got in touch with someone on June 10th and then was advised to contact tempurpedic customer service and provide photos. I did and then tempurpedic tells me I have to deal with sleep country. I have been getting the run around and I cannot sleep in my bed it's not comfortable ( I have back and mobility issues) and the fear of the partially broken bar on the base will break off completely while I'm sleeping and cause further damage to my back.
I spoke with Hamza in customer service today to follow up with my warranty request and he was not helpful. He kept telling me that my warranty is expired and that they can give me a discount on another base. I explained that I had called before my warranty expired and he refuses to help me. Sleep country should replace the adjustable base at no charge they don't believe me that I called and are trying to find every loophole not cover my warranty. I lost all my trust in sleep country and will never buy from them again. Nor will my family and friends after this ordeal.