We purchased a bed from an employee who had very limited knowledge. Thinking he was new, we gave him the benefit of the doubt. We purchased a bed for our daughter, and while we did not have the exact dimensions of the room in which it would be going, we took comfort in knowing that there was a satisfaction guarantee. When the mattress arrived, before unwrapping it, we determined it would not fit. We phoned Sleep Country to return it. We didn't even have the mattress for 24 hours.
Wow what a different story regarding the return. We were told that we would have to pay for the shipping, and a reshelving fee. Even though it was still wrapped in plastic they refused to return it without us paying the fees. We offered to deliver the mattress to the warehouse. They waived the delivery fee but not the reshelving fee. Well here it is 1 month later, we still have not received a dime. We have made numerous calls to Sleep Counry, and heard today that no one had processed our return. Now they say wait two days and we should get our money back. I will not be shopping at Sleep Country again.
- Approximate cost of services:
- $500.00