purchased a Stearns & Foster Galliano mattress and box spring in 2011...about a month ago I noticed the side wall had a little sag...even though I'm diligent about spinning my mattress monthly, on a firm wooden support, etc...contacted sleep country warranty when the side wall totally gave way..jumped through all the hoops, downloaded pictures, measurements, everything they asked for...then they wanted more pics...did that...everything was determined that the mattress was indeed defective and they would replace it. the boys show up to swap it out and wow! you have stains!...I had three friends pore over this mattress and none of them could find stains !..they told me if I had it professionally cleaned they would replace it...(?!)...I wondered why I was paying to have a defective mattress cleaned?? anyways the mattress was replaced but not with as posh of one as the Stearns & Foster....it was replaced with a Simmons Everly which I'm considering returning...feeling slightly ripped off and don't believe all their advertising!!
- Approximate cost of services:
- $1,329.61