Bought a mattress and electric base from SCC in Brampton a month ago. The electric lifestyle base was badly damaged(still in the plastic) and I sent it back. Was sent another one a few days later and it too was damaged badly. I spoke with head office and although I had to be patient for a week, a new upgraded base was delivered. Throughout the ordeal, my sales rep Jackie was excellent and dealt with the problems very well and two gentlemen at head office(managers) were outstanding at dealing with the problem and rectifying it in a manner that left me very satisfied and appreciative. Regarding the original base, they will be reviewing it to see if they will continue to carry it. So although I was initially worried about the outcome of the transaction, they redeemed themselves fully in the end! Thank you SCC!!!
- Approximate cost of services:
- $2,300.00