Selba Kitchens & Baths

I am writing this letter to thank you and your team at Selba for our beautiful kitchen and cabinetry throughout our home. We ordered custom cabinets for two kitchens, four bathrooms, a laundry room, a storage room and four closets.
My first point of contact at Selba was Natalie Sorfleet. I walked in off the street with many questions and Natalie was very patient and helpful. Our renovation was a major one so I had no idea where to even start, but Natalie made me feel comfortable right away. I want to say that some people tried to dissuade us from choosing Selba and that our designer took us to two other cabinet manufacturers. We chose Selba for one reason – it was based on my initial meeting with Natalie. I trusted her and she did not let me down.
When it was time to design the kitchens, bathrooms and laundry room, Natalie put together beautiful designs. She worked with us on several versions until I was happy with the designs. She listened to our comments, but also made great suggestions. We spent several hours in the showroom one day picking all of the cabinet styles and colours, and again Natalie’s keen eye and design expertise helped us make great decisions.
As you can imagine, with any major renovation, there are delays and setbacks. There were some delays with our cabinets and it wasn’t always smooth. It was a very stressful time for us. I have come to understand that these delays are inevitable. The difference between average customer service and excellent customer service comes down to how the issues are handled. Natalie was always available to answer our questions and navigate any delays. She even answered emails in the evening on on weekends to help us. She apologized for any delays and always helped us find a solution. In summary, not only is she a very talented designer, but she also has excellent customer service skills. We chose Selba because of Natalie and we made the right choice.
In terms of installation, we were lucky to have an expert installer, Danny. His work is outstanding. He took the time to make sure that everything was installed properly. His workmanship was excellent. He worked with our contactor to solve any problems that came up. He had to make adjustments on site – and he was able to do that very well. He spent several weeks in our home every day, and that could be uncomfortable for some. Danny was always a professional so it was easy to spend so much time with him. When I look at how cabinets are installed in other homes and compare them to our installation - I can really see the difference in workmanship. Danny did an excellent job for us. He did some custom pieces for us that had to be adjusted on site and he did a really great job. He is more than an installer, he is an installer, plus a designer, plus a problem-solver.
Our home is beautiful and we are very thankful to Natalie and Danny for helping to make that possible.
Thank you